FAQs

Before getting back from our booking consultants for your inquiry, please have a look at the information in this part, which are the questions you probably want to know. If your questions have not been answered, please use the online chat function in our website, click "Contact Us" to send us an email or contact us by enquiry@uninn.co.uk.

Is my booking fee fully refundable? / Will I be charged if I cancel before the agreement starts?

Once your booking is accomplished, your reservation fee is not refundable, but your security deposit can only be fully returned if you can prove that you are unable to acquire the UK visa or you are going to study in a different city (e.g. evidences of rejections from universities and UK Home Office).

Can I move out during the agreement?

Yes, you can. However, please note you are still responsible for paying the rent until you find another student to be your substitute tenant. You and your substitute tenant must inform the landlord and accomplish administration works accordingly. Admin fee is applied.

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